Top-up card costs 50 sen extra

KANAGEARAJAN, of Kuala Lumpur, was surprised when he was asked to pay an extra 50 sen for the RM10 DiGi reload card.

He says this happened at a DiGi booth in front of the Puduraya bus stop.

“When I asked for the RM10 top-up card, the seller asked me to pay RM10.50.

“When I asked why, his reply was ‘If you don’t want it, you can leave.’”

“Is this a new practice by operators of DiGi outlets?”

A DiGi Telecommunications Sdn Bhd spokesman says DiGi agents do not charge extra for reload coupons.

“Our investigation showed that the booth which sold the reload card to KANAGEARAJAN is not an authorised DiGi outlet,” she says.

”We advise our customers to report the matter to the Domestic Trade and Consumer Affairs Ministry and give them the names and addresses of such outlets,” she says.